Software Maintenance Agreement

Sample Partial Preview of Software Maintenance Agreement

(Company Name)

Software Maintenance Agreement

1.       ADDRESSES AND COMMUNICATIONS

(Company Name) Software

Address:

City, State, Zip

Telephone:

Email: 

2.       DEFINITIONS

1. ‘Maintained Software’ means the registered copy of the (Company Name) Software Product licensed to you and designated by you on the Maintenance Registration Form. If the licensee of the Maintained Software is a corporation or other entity, the “you” as used in this Agreement refers to that corporation or entity.
2. ‘Support Contact’ means the person authorized by you on the Maintenance Registration Form to communicate with (Company Name) to request and receive the Maintenance Services. The Support Contact may be you, your employee, or an agent or consultant of your company or organization who provides services directly to you as the Licensee of the Maintained Software. The Support Contact should be knowledgeable about how the Maintained Software is being used and about the computer/operating system on which Maintained Software is executed.
3. ‘Discrepancy’ means a defect in the distribution media or material difference between the operation of the Maintained Software and the description of the operation of the Maintained Software as provided in current end-user documentation provided for the Maintained Software by (Company Name).