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Software Maintenance
Agreement
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File Type:
Word Price: $9.99
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Summary: This
software maintenance agreement is a specialized service agreement
intended to support use of an installed software product. The main
purpose of all a software maintenance agreement is the support
obligation to address software defects. This process most often
begins with a service request followed by a series of escalating
responses. This software maintenance agreement is easily modifiable
to meet almost any software maintenance agreement needs and
documents support obligations and responses.
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Agreement
(Company Name)
Software Maintenance Agreement
1.
ADDRESSES AND
COMMUNICATIONS
(Company Name) Software
Address:
City, State, Zip
Telephone:
Email:
2.
DEFINITIONS
- Maintained
Software means the registered copy of the (Company Name) Software
Product licensed to you and designated by you on the Maintenance
Registration Form. If the licensee of the Maintained Software is a
corporation or other entity, the you as used in this Agreement
refers to that corporation or entity.
- Support Contact
means the person authorized by you on the Maintenance Registration
Form to communicate with (Company Name) to request and receive the
Maintenance Services. The Support Contact may be you, your
employee, or an agent or consultant of your company or organization
who provides services directly to you as the Licensee of the
Maintained Software. The Support Contact should be knowledgeable
about how the Maintained Software is being used and about the
computer/operating system on which Maintained Software is
executed.
- Discrepancy
means a defect in the distribution media or material difference
between the operation of the Maintained Software and the
description of the operation of the Maintained Software as provided
in current end-user documentation provided for the Maintained
Software by (Company Name).
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