Software Maintenance Agreement

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Summary: This software maintenance agreement is a specialized service agreement intended to support use of an installed software product. The main purpose of all a software maintenance agreement is the support obligation to address software defects. This process most often begins with a service request followed by a series of escalating responses. This software maintenance agreement is easily modifiable to meet almost any software maintenance agreement needs and documents support obligations and responses. Add To Cart

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(Company Name)

Software Maintenance Agreement

1. ADDRESSES AND COMMUNICATIONS

(Company Name) Software

Address:

City, State, Zip

Telephone:

Email:

2. DEFINITIONS

Maintained Software means the registered copy of the (Company Name) Software Product licensed to you and designated by you on the Maintenance Registration Form. If the licensee of the Maintained Software is a corporation or other entity, the you as used in this Agreement refers to that corporation or entity.
Support Contact means the person authorized by you on the Maintenance Registration Form to communicate with (Company Name) to request and receive the Maintenance Services. The Support Contact may be you, your employee, or an agent or consultant of your company or organization who provides services directly to you as the Licensee of the Maintained Software. The Support Contact should be knowledgeable about how the Maintained Software is being used and about the computer/operating system on which Maintained Software is executed.
Discrepancy means a defect in the distribution media or material difference between the operation of the Maintained Software and the description of the operation of the Maintained Software as provided in current end-user documentation provided for the Maintained Software by (Company Name).

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